Direct Ferries (The Company) Head office: 140 Tabernacle Street,London EC2A 4SD England CAR MOTORBIKE & PASSENGER FERRY BOOKING CONDITIONS These conditions apply to all car, motorbike & passenger vehicle ferry bookings with Direct ferries (hereafter referred to as The Company) and replace all previous conditions. Your booking for ferry travel does not form a contract with The Company. All bookings are subject to availability and the following conditions in addition to the conditions of the ferry operators. The Company is not responsible for any errors or omissions of the ferry operators and acts only as an agent. Fares & General Information Fares are based on vehicle type, the number of passengers, ferry route(s) and travel dates and times and may require you to depart and return to or from the point of departure within a specified period of time. If you stay longer than your booking allows, or less than the booking allows or misuse the terms of the booking and conditions or any promotion, the full cost of the appropriate fare will be charged. Any additional charges are payable prior to boarding. VEHICLE AND PASSENGER SPACE PLUS ON BOARD ACCOMMODATION ARE SUBJECT TO ALLOCATIONS AND THEREFORE MAY NOT ALWAYS BE AVAILABLE WITH CERTAIN TYPES OF FARE. Promotional fares are subject to additional special conditions including that if any portion of any itinerary is not used, we reserve the right to cancel. The Company retains the right to vary our fares according to market conditions or where costs beyond our control, (e.g. currency fluctuations, oil prices and government legislation) make such action necessary. All departure/arrival times are estimated and are given as local times - please refer to your booking confirmation. Sailing schedules may be interrupted and/or crossing times extended due to adverse weather conditions and/or tidal conditions or other circumstances. The Company cannot accept liability for any costs or inconvenience caused in these and other circumstances where "force majeure" applies, but will try to notify you, if practical, using the contact number provided at the time of booking. It may be necessary to use alternative ships on any sailing or to change/withdraw the facilities/services available for various operational, technical or scheduling reasons. For overnight crossings, reservations cannot be made or purchased on some services without on board accommodation. The transport of small domestic pets to or from Europe must be in accordance with the relevant requirements of the countries concerned and a charge is made for their transportation. Please seek advice from your vet. Vehicles exceeding 6.5m in length, which are not specifically constructed or adapted for the carriage of passengers are subject to freight tariffs, as are vehicles of lesser dimensions but which are carrying merchandise. For further information and rates contact our Freight Ferry Sales Office on 01332 290449. Confirmation & Payment When you contact The Company to make a booking we require full payment whereupon we issue a confirmation advice that sets out the details of your reservation and provides other information. The Passenger Manifest Directive now makes it a legal requirement to record the names and ages of all persons travelling. Unless a credit account has been established all bookings must be prepaid at time of booking before a confirmation is issued. Payment can be by credit/debit card. If payment is made by credit card additional charges may apply for certain types of card the amount or balance due will be taken from that card at the time of booking. If payment is made by debit card no card charges apply. Once details have been confirmed to you either by electronic confirmation via our website or by email or telephone or fax, a confirmation based on these booking conditions will be deemed to have come into effect between us without our issuing tickets. An invoice/receipt and booking confirmation will additionally be issued within 7 days of the booking confirmation and will be sent by post to the address stated at the time of booking, this does apply to online bookings which are handled electronically. Amendment & Cancellation Fees An amendment fee of £10 is payable for any change to your booking. A cancellation will result in a £25 cancellation fee being charged per vehicle on full fare bookings. No refund will be applicable to any of the following: day return, 24 hour return, early booking offers, super apex fares or any other special offers or promotional fares. All and any refunds where applicable in any event may only be made solely at the discretion of the Company and the Company reserves the right to withhold refunds where it is deemed appropriate by the Company. Check in You must check in at least 45 minutes before sailing time, otherwise boarding cannot be guaranteed as wait lists may have been accepted. If you have special requirements, or have received our permission to transport animals or dangerous goods, please arrive at least 60 minutes before sailing. We will not carry passengers under the age of 16 unless an adult of 18 years or older accompanies them. The ferry operator(s) and The Company (as agents) have absolute discretion whether or not to accept any passenger, their vehicle or luggage on board. You must have all necessary travel documents to enter the countries which you intend to visit and for re-entry into the country of departure, if you do not have valid documents you will not be able to board. Any litigation concerning the interpretation or execution of the Company's liabilities and responsibilities shall be submitted only to the English Courts who will pass judgement according to English Law and Jurisdiction. Issued 16/01/02 Direct Ferries, Registered office, 140 Tabernacle Street,London EC2A 4SD England Company Registration number :03865405